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Refund and Returns Policy

Introduction:

This set of Refund and Returns Policy Terms (hereinafter – “Set”) is made between you and Family Club (hereinafter – FC) to regulate your usage of the company’s services and goods. This sets out your rights and responsibilities in connection with the use of services and products of the FC.

This Set defines the conditions for the use of services and goods, as well as the conditions for the exchange of goods, the refund or non-return of the amounts paid in cases of refusal of services and goods.

Confirmation:

When you register on these websites (https://familyclub.me, https://familyclub.az, https://familyclub.ge) and on related forms to use services and goods, you confirm that you are familiar with Set of terms and conditions, accept the terms and that you are over 18 years old.

Conditions for refund or non-refund of amounts paid for services:

The following are the conditions for the refund of the amount paid for the services (camping, expedition, training, and other related activities) organized by FC and received by you:

  • If you refuse to accept the service up to 14 (fourteen) calendar days before the start of the service, 100% of the service fee will be refunded.
  • If you refuse to accept the service up to 7 (seven) calendar days before the start of the service, 50% of the service fee will be refunded.
  • If you refuse to accept the service less than 7 (seven) calendar days before the start of the service, the paid service fee will not be refunded.
  • The paid service fee will not be refunded if the service cannot be performed at the time the service is performed for reasons independent of FC.
  • If the service is refused by the FC for reasons beyond the control of the FC, the paid service fee will be refunded.
Terms of exchange of goods and refund of the paid amount:
  • You have the right to exchange the goods you purchased on the websites (https://familyclub.me, https://familyclub.az, https://familyclub.ge) within 14 days, not counting the day of purchase, or to request a refund of the amount paid. If you exceed this period, the goods will not be exchanged, or the payment amount will be refunded.
  • You can exchange the goods if the goods you received have not been used and their appearance, consumer properties, seal, label, as well as the goods or receipt or other documents issued with the goods have been preserved. Otherwise, the goods will not be exchanged, or the payment amount will be refunded.
  • Items purchased during sale cannot be exchanged or refunded.
According to the Resolution of the Cabinet of Ministers of the Republic of Azerbaijan, goods in the category corresponding to the list of goods that should not be exchanged in retail trade facilities in the territory of the Republic of Azerbaijan cannot be exchanged:
  1. Gold and gold products.
  2. The products made of precious and semiprecious metals, stones.
  3. All types of fabrics, except for fabrics with manufacturing defect, and died off some goods sold in (tapes, band, border).
  4. Perfumery and cosmetic goods.
  5. Men’s, women’s and children’s beachwear.
  6. Underwear for children of babyhood and newborns.
  7. Goods of household chemicals.
  8. Personal care products (toothbrushes, hairbrushes, hair curlers, etc.).
  9. Children’s toys.
  10. The men’s, female and children’s socks, underwear which were in the use, not having labels, except for products with manufacturing defect.
  11. The products made of plastic for storage of food.
  12. The food products paid, and which are taken out from shop (during expiration date).
Refund procedure:
  • Once your return has been received and inspected, you will be notified by email. We will also notify you if your refund has been approved or denied.
  • If the refund is approved, the appropriate procedure will be initiated, and the amount will be refunded to you in the same way you paid.
  • If you have not received the payment, we recommend that you first check your bank account or contact your bank. Because the process of depositing the payment in the bank account can be delayed in some cases.

If you still haven’t received the payment after checking your bank account and contacting your bank, you can contact us via e-mail ([email protected]).

Download Sample of the Service Contract

If you have additional questions, suggestions, or complaints, you can write to the e-mail address [email protected].

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